Ever since the COVID-19 lockdown began, we’ve been updating the Dentrix Enterprise Blog with tips and guidance to help you stay productive during slower office hours and prepare for your facility to reopen. If you haven’t already, be sure to download and carefully review the guidelines from the ADA in its Return to Work Interim Guidance Toolkit. One key takeaway from this crucial ADA resource is that you must take the time to educate, inform, and reassure your patients as we traverse the unchartered territory of dentistry after the COVID-19 pandemic lockdown. They need to know that you’re doing everything possible to ensure their safety during office visits.
Update and Optimize Your Patient Payment Solutions
In addition to communicating your new, proactive reception policies and stringent sanitization practices, there’s one key office interaction that is often overlooked: the way in which your patients make payments. In order to continue to serve your patients and maintain the highest safety standards at your practice, it is vital that you continue to collect patient payments as quickly and efficiently as possible. And fortunately, this is one aspect of your practice that can very easily be optimized for the safety of both your staff and your patients.
Safer Patient Payment Options for Your Staff and Patients
You’re probably already using or familiar with AxiaMed. Dentrix Enterprise partnered with AxiaMed, our integrated payments provider, to streamline your workflow by simplifying in-office patient payment processing and reconciliation in Dentrix Enterprise. In addition to providing secure, flexible payment functionality within Dentrix Enterprise, AxiaMed also offers a variety of safe, secure solutions designed to minimize physical contact between staff and patients when taking payments.
Contactless digital payments are quickly becoming the recommended norm. AxiaMed’s payment devices can help limit the current risks associated with close physical contact in the wake of the COVID-19 pandemic. By accepting “tap-and-go” credit cards and NFC-enabled forms of payment such as Apple Pay, Google Pay, and more, Dentrix Enterprise and AxiaMed’s PAX Android and Ingenico devices help eliminate the need for your staff to handle cards or touch keypads and screens. If you prefer to minimize the number of office staff working on-site, you can also enable home-based staff to securely and efficiently handle patient payments through your choice of a variety of PAX and Ingenico payment devices with PCI-Validated P2PE.
With the importance of social distancing, the ability to remotely update and manage payment devices from virtually anywhere in the world is now crucial. It also saves time and simpliﬁes the payment collection process. With Dentrix Enterprise and AxiaMed’s integrated Control Center – a payment device management solution – your security and technology management teams can secure, manage, and monitor your payment devices, including PAX Android and Ingenico devices, from one cloud-based system, without the need for physical access. This provides yet another way that you can protect your staff and patients by limiting physical interactions in your office space.
Every patient workflow where you can avoid unnecessary direct contact adds to peace of mind for your patients and your team members. Reducing the need to needlessly touch payment devices is another service you can provide that help everyone to feel, and to be, safer and secure. By minimizing physical contact during the payment process, you can help provide peace of mind and a safer environment for both your patients and staff. This is just one step you can take to ensure that your practice is as safe as possible in the wake of the COVID-19 crisis.
For more information on best practices for reopening your office and providing a safe environment for patients and staff members, be sure to check out our COVID-19 resources for Henry Schein One Customers.
For more information about how AxiaMed can help streamline your credit card processing workflow, check out our AxiaMed web page.